NorthKey Community Care Madison Office

removed my med suddenly

The receptionist on the second floor kept telling me I could leave and not do the paper work if I wanted because I wasn’t exactly excited to be up after working a late shift. But regardless children and people seeking help and they tell them to leave because they’re not excited and they take it as attitude. I was court ordered to come here and I’m glad to get my things done and put a bad past behind me but because I wasn’t give her excited answers she was telling me I could leave no wonder this has such bad reviews. The receptionist downstairs were great and helpful.

The peer support there is non-existent. If you truly need help I would recommend you go someplace else.

This place was recommended to take my son for some behavioral concerns we have. We were able to get an appointment in quickly, however, upon arrival I was informed they would have to reschedule due to our tardiness. I CALLED before the start of the appointment (by nearly 20 min) to say we were running late, the person who answered my call was aware we were new clients and just told us they would let them know. There was no indication of there being any issues etc. Well apparently it was, we were 15 minutes late and told we had to reschedule, we drove nearly 40 minutes and did our due diligence to notify before our scheduled time of our tardiness. This is unacceptable and quite frankly a waste of my time, money and gas. VERY UNPROFESSIONAL and disappointing, never again. I will NOT be rescheduling.

I went here for years and.im hoping to get back in w my old therapist I honestly can't brag enough I never felt outta place and was always welcomed w loving happy faces.i was given the best therapist that fit me and go figure her name is Love 💞😘

I was assigned a therapist named Zachary Fannin. He was very rude towards me and insulted me. He told me to, "stop acting like a toddler," and to ,"Calm down and get a blanket." I would not recommend sending a family member to this institution.

They told me to come for emergency voucher for food I walked here and been here since this morning and still no one came to help this place is a joke

This place is a joke. They don't help. And as soon as you ask to see a different psychiatrist they exit you from the program without telling you they even exited you! Their phychiatrists quit left and right so they are constantly reassigning new people to your case.in no way shape or form do I take narcotics or have ever been addicted to any drugs. Always passed my drug tests. They refused to send in mynon narcotic medicines so that I could find a different place to see a psychiatrist after they exited me. Would not recommend this place to anyone. The only person in the staff that is helpful is Stella.