If you are looking for a hospital where most everyone is respectful, greets you with a smile, thanks you for your military service, but are grossly incompetent medical practitioners, this is the place for you!
My elderly father always boasted how he never had to wait at his appointments and always received glowing medical reports. Then, in 2025 he went to the VA ER with severe upper back pain, to the point he could barely get out of bed (he blamed it on a load of laundry he did the previous day, presuming he must have pulled a shoulder muscle). The VA medical team assessed him and sent him home with some pain killers. But a pharmacist friend of ours in Maryland said, "It sounds like your dad has pneumonia." We dismissed it, figuring the "skilled team" at the VA knew better than our pharmacist friend. Man, were we wrong!
Five days later my dad got rushed back to the VA medical center and with septic shock, severe pneumonia, over five liters of highly infected dark brown fluid in his lungs, chest pains, shortness of breath, blood pressure in the 60s! Multiple times he almost died and was hanging on by a thread. But he slowly started to improve with big doses of IV antibiotics and a line draining fluid out of his lung cavity. As he slowly woke up out of almost a coma state I would come to visit and check up on him at least twice a day (morning and evening). Every time I came, if there was a tray of food, it would be stone cold, having sat there for hours, and not a single person had tried to feed him. I had to spoon feed him broth and soft foods in order for him to get some nutrition. Heck, the nurses never even helped him drink his Ensure protein drinks!
Then when he finally got moved to the VA ICU he had a deep pressure wound on his backside due to having laid on a cord in the ER for days on end! The pressure wound took over a month to fully heal.
After several weeks (the last stage being a general care room with PT and OT) the VA determined my dad was well enough to be discharged to a rehab clinic. But just six days later in the rehab place my dad again started to experience shortness of breath and chest pains and the rehab clinic called for an ambulance. Thankfully the VA did not have any beds available in their ER and he was taken to WellSpan (also in Lebanon).
In less than 24 hours WellSpan determined my dad had a serious heart condition, with an ejection fraction of just 20%! They ran a catheter a found one artery 100% blocked and another artery 90% blocked! For the my dad to be in the care of the VA for over a month and for them to never diagnose this major heart issue is beyond comprehension. They are not just guilty of negligence and incompetence, but malpractice!
And to think the Lebanon VA Medical Center is rated one of the best VAs in the country is a sobering statistic.
To conclude, if you have any desire to be treated by competent medical staff, avoid this place like the plague!