The front desk staff was really nice when I went! I don't remember the names of the individuals who helped me but they were all kind. Candace, who did my intake on days 1 and 2, was also very kind and appeared caring and understanding. I felt like she spoke to me as a person. The person that did my intake on the 3rd day (I believe he name is Miranda) appeared to be more "clinical" if you will. Not bad, but a difference I noticed in approach that initially left me feeling a bit more judged. During my entire intake, I was open about not wanting to start meds right away and was told that this was okay and I could think on it further, never once eluding to this clinic not being right for me because of this. She told me she needed to speak with her supervisors regarding treatment, however she did leave the door open. I unfortunately heard them laughing at me and speaking condescendingly about my desire to not want to take meds at the time, as well as about a mental health issue I had opened up about when asked. She then returned to me and said they would refer me elsewhere more mental health focused, despite me having explained that I have the coping skills needed for my mh, but my drinking was impacting my ability to use them. Since I was led to believe it would be okay to not take medication yet, I believed that group therapy, AA, individual counseling on learning coping skills for drinking, etc. would still be beneficial. She did try getting me referred elsewhere while I was in the room, however due to wait times on the other end, she said she'd try later and would reach out to me later in the day (which she didn't do but it was Friday afternoon). Her tone did appear to be more caring during this time. Overall, I felt like I wasn't "addicted" enough to be treated there and felt absolutely humiliated based on how I heard her speaking with her supposed supervisor. I have never felt so bad with a mental health professional. I have no hate towards her and will not say that she was a bad person! I don't know her enough for that. I do wish I was told earlier on that my reluctance to immediately take meds would see me being referred elsewhere. They have great reviews for a reason so I wouldn't tell people to steer clear entirely and I have no experience with the actual counselors or services! I rarely leave reviews but felt this information could be helpful to others who may not feel they want to take meds or aren't "addicted" enough (despite her claiming to care about my withdrawal symptoms).