Spartanburg Area Mental Health Center Spartanburg Mental Health Clinic

This place absolutely sucks. I had an appointment with a Tele Dr. on 3 separate occasions. I went for 3 months for each appointment made. I sat in the room for 1 hour each time I went and each time the assistant came back and told me the Dr had forgotten they had an appointment and couldn't make it. So I went and wasted my time 3 different times. *4 years later- Finally, I got to see a tele Dr. This place still sucks. The tele Dr rushed through my entire visit. All she kept saying was how busy she was and she had more patients to see. She barely even seen me. She asked me a few questions and I didn't get to answer them, she answered her own questions she asked me and none of what she said is even how I felt at all and then didn't want to listen to how I felt. Then she asked me what kind of insurance I had. She found out I had some really good insurance so she wrote me a prescription for something completely unrelated to why I was there. I never took any of the medicine she prescribed because I didn't have the problem she wrote down that she said I had. She didn't even treat what I was there for. All she kept saying was how busy she was my entire visit and then ripped my insurance off with some unrelated medicine for something I don't even have. This place just sucks. Save your time and go to a real Dr or even the free clinic uptown at st. Luke's. The therapist at this place doesn't even care what's going on. 4 years later my opinion is still the same. This place is absolutely useless. No help at all and it's just somewhere to go so they can charge your insurance and not even be seen for the correct thing your there for. The Dr I saw was Dr Ortiz. She's a tele Dr out of Charleston SC. She absolutely sucks. Horrible bedside manners and doesn't listen to the patients whatsoever. I was on the phone with her a whole 15 mins and I went in with depression symptoms and came out with diagnosed anger issues. She didn't even treat my depression, she treated the anger issues I didn't even have until I met her.

My experience goes like this. My days from Tuesday through Thursday have been brutal and they have been causing more trouble than helping at all. All what they have to do is encourage my parents to let me drive myself to appointments and that is all they have to do. Please do better.

My son was put on a polypharmacy of very high risk drugs for his mental illness by Dr Segars. He should have been monitored more closely in my opinion. He died at 45 years old. His cause of death was from natural causes -.side effects of his meds. He suffered a sudden cardiac death. I regret that I did not find a better psychiatrist for his needs. I have sit in on every psychiatric appointment he has had over his lifetime. It was never explained how deadly the meds were. My son died 3 months after his father died.

I have schizoaffective, I am court ordered to receive treatment here. I have been going since 2019. I am doing good. Especially after I drew my tree diagram to help visualize my future and Dr. Edwards has officially drawn a line in the sand about me going back to pills from antipsychotic injections. You diagnosed me with anxiety but I still feel like I don't have it because I don't have symptoms. I believe that it is just my personality type as an INTJ and my work history to want to think a lot and plan things out. The truth is I am a stranger to you. You didn't get to know my history during a thorough intake and want to slap labels on me. It only seems like anxiety because I was left in the dark for so long and had to do my own research. For example, none of you guys told me Invega costs about 4,000 per shot (in 2026) and you apparently didn't know about the Medicare Part D perscription assistance program having an asset limit of 18,000 this year. Also, you didn't know the Janssen Invega Patient Assistance Program has an annual income limit of 48,000 dollars. If you have the option, avoid the shot if you want to maintain your autonomy and accumulate wealth! Also, you don't tell schizophrenics the harsh realty if your medication doesn't work: The last option is Clozapine, a highly toxic antipsychotic that can kill your white blood cells, for which you will have to get weekly, bi weekly, then monthly blood draws for the rest of your life. And if your blood cell count gets to low you could end up in intensive care on antibiotics, benzodiazepines that stop your breathing and you could be intubated and put on a ventilator! Get your health care power of attorney form filled out and notarized at the public library if you don't want to undergo that medical torture... That being said, I am enjoying the second half of my life like a fat pig rolling in food and sunlight and being creative. Because of the economic sanctions that the psychiatrist indirectly imposes by forcing me to take antipsychotic injections due to my schizophrenic episodes I am permanently a bottom feeder now. The disease is treated, the staff is curteous and I am thankful for that but the inability to grow my money and the jacked up medical schedule is what is keeping me down now!

Not sure why there are so many bad reviews. First visit last week, and I greatly appreciate the support. Roberta is amazing.

As a healthcare worker I am really disappointed to hear my sister’s appointment was rescheduled because she was late. I would understand if she drove herself, but she did not. She uses the Medicaid van as she is not able to drive. Since the van dropped her off late this practice simply rescheduled her appointment to another day. She was waiting in the parking lot for the van to pick her back up and I happened to see her in the parking lot so I stopped to check on her and found this out. I’m going back to work now and she is still waiting for the van. Hopefully they will be on time to drop her off at her rescheduled appointment. I know personally other practices will accommodate late patients if dropped off by transportation services and it’s disgraceful this mental health practice is not one of them.

Took my child here for help. They scheduled a first appointment for 3 weeks later (insane, since my child is struggling with VERY serious thoughts). When we finally get to the appointment date, with the appointment card in hand stating the appointment was at 1:30pm, we’re left waiting. No big deal at first, I know they can run behind. At 1:45pm, I check with the front desk and am told that they’re taking walk-ins ahead of us. I ask why, and they state my childs appointment was at 9am. I showed them the card again and was told they’d get to us. At 2:15, they took another walk-in ahead of us so we walked out. Very unprofessional and disorganized. They didn’t even care that THEY made a mistake nor did they try to find a solution. This place shouldn’t even be open. They don’t care about people. How can you help someone with mental health issues if you don’t care about people?

My experience at this facility was extremely disappointing and emotionally draining. During my intake, the staff member who handled my admission was condescending and made me feel like I was a burden rather than a person seeking help. Over time, I was assigned multiple therapists, and every time I began to build trust with one, they were reassigned or left. This constant turnover made it impossible to make progress and felt like an emotional setback each time. I was treated by nurse practitioners for over a year and a half before I was finally told my diagnosis — not by my provider, but by another therapist. I never saw a psychiatrist the entire time I was there. Medications were prescribed that didn’t help, and when I said they made things worse, my concerns were brushed aside. I repeatedly voiced that I thought my diagnosis might be incorrect, or that other conditions like ADHD could be contributing to my symptoms. I was dismissed each time and told they “don’t treat that,” with no referrals or guidance for next steps. I later confirmed through my own research and records that I had been diagnosed with ADHD as a teenager, but no one at the facility seemed willing to even look into it. My second therapist — who was wonderful — was the only one who acknowledged that more than one diagnosis might be present, but she couldn’t act on it because she wasn’t a medical provider. My last therapist often dismissed my struggles with memory and motivation, telling me to “try harder” when I explained that standard strategies like planners don’t work if you forget about them entirely. That response was discouraging and unhelpful. The second nurse practitioner I saw had a very no-nonsense attitude and often made me feel scolded or on edge, once warning me about being “committed” even though I had clearly said I had no thoughts of self-harm. After I posted a negative review once before that was taken down shortly after I posted it, either by the facility reporting it or Google, I was suddenly called and encouraged to return, which felt insincere after months of feeling unheard. Overall, I left this facility feeling dehumanized and unsupported. I was a working parent doing my best to manage life and seek help, but instead of compassion or genuine care, I felt dismissed and stigmatized. I truly hope this facility improves how it communicates, follows up, and treats patients with more understanding and respect.