Tanner Health Willowbrook Psychiatric Center - Villa Rica

I am so thankful that I was referred here for my family member (2). Excellent and efficient experience. They truly care. ❤️

I had been here prior on unit 4, and the staff and nurses were wonderful. This time I was on unit 1 and it was absolutely horrible. The techs nor the nurses cared and it showed. There was one nurse who always treated me with respect. She actually cared and treated me like a human. Her name is Arlene Martin. I will never forget her.

The assessment portion was great but the "Urgent" portion is not. It took 3 days for someone to call about meds and that appointment is a month away. We still haven't found a therapist in the system that accepts Medicare. This has added to the stress. Update as of today, 6 weeks after "urgent" care we still do nit have a therapist. We contacted the patient experience phone number that they keep pushing out in these reviews and we are no further than we were. The rep had no idea about the therapists that they touted about in the newspaper article that can "bridge the gap until you find a therapist ". This is totally ridiculous. No help for people in immediate need.

DO NOT BOTHER!!! I had an assessment done to receive psychiatric care almost a month ago, and I have as of YET to get a call back to receive care! Even though I have followed up and called back multiple times!! Literally cried on the phone, while explaining the situation to the receptionist. AND NO CALL BACK YET. I expressed how much of an extremely hard time I’m having with increasing anxiety and depression symptoms, while still running a household with three little ones. I was urged by loved ones to reach out and try to get help, and this is the treatment I get. And people wonder why mothers just drown in silence. Horrible excuse for a facility. Unprofessional and disappointing experience. I will be taking my concerns elsewhere. Don’t come here if you need help. You won’t receive it.

Overall my experience here was great! Big shoutout to Ms. Daisy! She's a great Tech and i'd recommend her to anyone who ask!! She definetly deserves praise for her work, she made me feel more welcome, and actually got me excited for group activities!

Dr. Barnett is highly competent and incredibly kind, he actively listens without judgement. I've never felt more comfortable discussing my health concerns. His attention to detail and genuine demeanor made all the difference. As a result, I finally have a regimen that I totally understand and agree with. The nurses are professional and highly experienced. They welcome questions and will provide an informational print out for new meds if needed. Special thanks to the Mental Health Technicians; Nicole, Daphne, Melinda and Asia. Together they do a good job fostering a positive environment. Rather it be playing music, going out for fresh air or daily affirmations during Community. Overall the facility is very clean and well managed. Highly recommend.

I'll do a more thorough review soon since it's so fresh but Ms. Evelyn, Nicole and Scott were great! You gotta have positive people around when you're dealing with these issues and they were great..but the other part of the review all not be great...

I used to see Judith Nazaire a bit over a year ago in 2024. She and her assistant are highly unethical, unprofessional, and most importantly uneducated! Judith misdiagnosed me as Schizophrenic & Psychosis. She prescribed me multiple different antidepressants and antipsychotics, even after each one made me hallucinate and feel more psychotic. She told me there’s nothing else for her to prescribe me besides antidepressants and antipsychotics. I had to go journey finding a new psychiatrist that listened to me, and guess what, I wasn’t schizophrenic, I was bipolar! If antidepressants and antipsychotics make a supposed schizophrenic hallucinate more intensely and feel more psychotic then that is not schizophrenia, that is someone that is bipolar and is currently already so deep in a psychotic manic episode and those medications make that 100x worse. Now I’ve been on proper medication, a mood stabilizer, and i’m much better now, but definitely traumatized by my experience with this woman. As for her assistant that answers her calls, each time I would call trying to tell her the medications were causing me to hallucinate and feel bad and crazy she never would tell Judith, even while Judith still wasn’t any help, it just wasn’t any importance. I don’t see how Judith thought I can only be prescribed antipsychotics and antidepressants when each and every one caused the same side effects and that there was no thought in her mind that I could just be bipolar and didn’t think to try a different type of medication, aka a mood stabilizer and take me out of mania with a benzodiazepine.