Lakes Region Mental Health Center

If you need mental or emotional support go to a church for spiritual guidance before being trapped in the mental health system

Called in with a mental health emergency was told to come Down The next day and I asked to speak to somebody today instead I got sent to a mailbox. Four hours have passed and there’s been no reply. I would never go here again.

Noreen Withrow-Roux is my therapist. I’ve worked with her for 3 years now. When we started working together I was in extreme mental hell. Noreen and I’s commitment to my mental wellbeing has brought me to a place where I have a life worth living. She is passionate about her people, she’s genuine, and she gives it to you straight when you need to hear it. She is a high quality therapist. I am grateful to have her on my mental health journey.

Don't get me wrong... My husband's counselor Jamison Tooley is great. He listens, asks questions and is great at connecting the pieces. Psychiatric Nurse Alicia Pride is less than impressive. Gaslights your concerns on your meds not working as they should and blames things like covid side effects when they were making him get irritable and violent before he even caught covid. Telling him he shouldn't stop taking a med even though they were doing nothing but causing him constant diarrhea where he was being sent home from work for accidents he was having in his clothing, meds causing rashes, him almost unable to urinate normally and having to force himself to sit to for urine out. Constant stomach upset amongst other issues. Them then asking why would he stop taking the med if it was working. Are you kidding me?? He can't work if he is not sure when he will have a random accident in his pants. His newer med has made him violent and he constantly lashes out. He is afraid he will hurt someone at work or even at home. Especially my dogs. He has gotten violent with them in front of my own kid. Would have beeb nice if you took into consideration his ADHD and he stated he lives off of caffeine. The caffeine lessens the effects of the medication you prescribed to him. Then you gaslight his concerns over it not working because you failed to tell him all the side effects. Go back to school Learn some etiquette with your patients on how to actually help them empathetically. Take your patients seriously and stop gaslighting your patients. Honestly considering finding better care elsewhere. This is unacceptable. Update 11/19/24 Came in with my husband to pay his balance and to advocate as just support. Paid the bill, Alicia came out for my husband and she refused me entry into her office. Not ok. My husband should have an option to walk in with his prescriber to help advocate for him. Good thing she is now leaving the practice. Alicia Pride gives this practice a bad name including all the other bad reviews for her online from others who have had nothing but bad experiences with her. Happy she is leaving as she has done nothing but hurt my husband. Pretty sure a report to the NH Health Department is in order for this woman and how much she messed up with his meds and her constant gaslighting. I was going to be as quiet as possible but be supportive this time since I knew she was leaving the practice soon. Would not be updating my review like this but her refusing me entry with my husband was no ok in the slightest. Her neglect has caused so much hard in my home and to my husband.

They do outreach at public events, but then they don't bother to help the community they're doing outreach to. What's the point of doing outreach then?

I'm not impressed so far. Someone I know, on the verge of homelessness, went to them about SEVEN YEARS ago, & the THREE things they managed to accomplish in that time, was getting the person a phone, [which stopped working after 2 months] Medicaid, so they could get paid, & ID for the client, That's it. They did NOT do a basic needs assessment, a questionnaire to see what the clients specific needs are, such as..."do you have a phone? Are you homeless, or on the verge of homelessness? Do you have an ID? Do you have/need transportation? Do you have a Soc Sec card? Do you need food? Is there anything else you need? Without an ADDRESS, people can't get, an ID, official mail, a P. O. box, , get a job, fill out medical/dental/optometrist forms, etc. Without an ID, people can't get a job, a bank account, a place to live, get food from some food pantries [St. Vincent's], etc. Without TRANSPORTATION, people can't.. get to a job, get to a food pantry, get to appointments, get to a dentist, or ophthalmologist, grocery store, or bank. The center itself, is another story, they do NOT do any preliminary EVALUATION, of clients abilities, or lack there of. People can have an array of afflictions, that hinder their ability to do things, like dysgraphia [writing issues], Dyscalculia [math, timing, issues among other things,] Dyslexia [word/letter distortions& reversal], low frustration tolerance [rages when frustrated], low IQ, limited self sufficiency, processing, sensory, or memory deficits, social relation deficits, procrastination problems, autonomy delays [didn't learn/doesn't understand how the world at large functions, or they didn't acquire skills, knowledge or abilities most people take for granted.] So, how can a person with these issues, among others, be able to help themselves, know what they need, or understand the directives of people at the MHC? That's why they're going there. It seems that there should be simple protocols in place, to be EFFICIENT, in assessing, & solving clients basic needs, in a timely manner, but there isn't. They can't just take a client's word for their afflictions/issues. Ie. "I'm depressed". "Ok, here's some depression meds". That is NOT decent protocol. People can be depressed for many reasons, such as being on the verge of homelessness, being bullied, relationship fallouts, being fired, being diagnosed with something life altering [AIDS, Cancer, etc.] never being able to get the right help, financial instability, disability limitations, social isolation, etc. They didn't bother assessing the CAUSE, if there was a cause, & dealing with it, or resolving it. Their answer was simply "here have some meds". It's so depressing, that greed/profit, is always the #1 goal, of most treatment centers in the US. Healthy people, don't make anyone any money. Also, the 2 psychiatrists that are employed there, do not assess, diagnose or treat ADULTS. So there's no way for an adult to be diagnosed, & overcome their issues. So, the only adult diagnosis they can "treat", is self declared "depression". Again, pretty much anyone living a challenged life, with instability & issues, will be depressed. Giving them meds, will not change the CAUSE, of the depression, only mask the symptoms. There are TWO types of depression, a brain anomaly, & SITUATIONAL depression. Meds might help the brain anomaly, but probably won't help situational depression, because meds don't change the situation. As per another reviewer [in the 7 years the person I know, also had] "7 different case managers". So, they are seeing people, multiple times a month, charging Medicaid or insurance companies, and doing nearly nothing in all that time. If a person went to them once a week, 4x a month, for 2 years, that would be 96 visits. They only managed to accomplish 5 things in that time, [1. client: 1 got a phone 2. got Medicaid 3. Got Food Stamps, & got prescription glasses once] & the person is still homeless, hasn't seen a dentist, & hasn't had a proper psych/health evaluation, but THEY got paid 96 times!

Not helping my daughter a bit. Even when they came on an emergency call from police department they talked to her and set her up for an emergency visit 3 days later. Which we never went to. So for 2 weeks I’ve been living with a paranoid, delusional and hallucinating person who is pulling out all my electrical wiring, even from her child’s toys, taking all my lightbulbs out of the sockets disarming and taking down all my smoke and carbon dioxide monitors and this is not urgent. Oh, and on Saturday night, she was kicking my door down for 30 minutes and ringing my outdoor bell and screaming at the top of her lungs calling me names in my whole neighborhood but yet no one can help me

Honestly just not the place for me, others may have a different experience. I did not really appreciate the fact that my psychiatrist QUICKLY dismissed my adhd concerns, but was focused on the possibility of me having ptsd from a childhood incident. I made the mistake of telling them I have nightmares, but tried to explain a couple of times, that the nightmares are not connected to that incident. I also didn't really like being prescribed meds my very first visit, without the possible adhd factor, which made me EXTREMELY irritable. My best friend thought I hated her. I brought up the irritability at every appt & was repeatedly asked to give the meds a chance. Eventually they not only made me irritable, but I went right back to my depression. I understood that it would be kind of a trial & error process, but I tried to express the irritability a couple of times before finally calling, & saying I want off of these meds now. I was referred here for a recent trauma I experienced, somehow it became about old trauma, & handling the strong emotions that came with the meds. I would rather start to heal on my own. Don't come here if you have Anthem/Blue Cross. They kept reassuring me that my insurance would most likely cover services, only to stick me with a $700 bill. What an absolute joke of a mental health center.