Springwoods Behavioral Health

I want to say right off the back, the nurses and the staff kept everything very secure. They get five stars as far as the nurse is in her unit, and the therapist, he was amazing. Jeff shouted out to you five stars. You were very respectful, very helpful and very considerate you acknowledge the broken system. But the reason that this overall is getting a one star and I would give zero stars if I could is because of Dr. MacDonald. My daughter is out of control. He has no idea how she acts. How demanding she is how disrespectful and hateful. She’s always been from day one since I’ve had her. I’ve tried to pour love. God respect where her self-esteem comes from. Try to teach her from right wrong and it is almost done. No good. Now granted, She is dealing with the death Of a loved one, and that has been difficult on all of us, but she acts like she has a free pass to wreck our whole entire life because it’s happened. I spoke in a normal town to Dr. McDonald and write off the bat. He already was being disrespectful talking down to me and told me well. She’s coming home because she’s all right. There’s nothing wrong with her and I’m like OK. I’m glad you made that assessment so quickly because it’s only been Not even two full days. I remain respectful, tried to give him the full extent because right off the bat he called me an abuser on the phone. He implied it. He claimed the reason she was staying there is because I was abusive, and my husband has been verbally and emotionally abusive, but my daughter lied and said that he’s been physically abusive and he hasn’t been. He has taken ownership for that and he’s working through his own issues. However, when I just simply started crying because I am afraid of my daughter and I’m past my wits end, I can’t even take a shower because I have to keep a watch on her every single moment of the day she’ll get a phone she’ll sneak a boy into the house she’ll try to hurt herself. She will do something insane it doesn’t matter. I cannot even take care of myself. That’s how bad it’s gotten. When I started crying, just sobbing on the phone not hysterically not screaming. He was like oh my gosh unbelievable OK count back from 10 and all I said was oh my gosh are you kidding me? I said I’m very upset because I’m hurt right now. At no point did I raise my voice, yell, act inappropriate cuss at him or anything through the crying all I said was this. Please stop, I’m hurting and he said oh my God!! I’m not talking to you(in the cruelest voice he could use) and click he hung up the phone. When I tell you unprofessional, completely inappropriate, I’m in a situation. I don’t wanna be in because of how my husband has behaved and how my daughter has behaved and I’m stuck in the middle of it and I can’t live like this anymore. Apparently there’s no compassion for anyone but children nowadays adults can just die, I guess. The most hurtful and very shortsighted thing that Doctor said to me was that I was abusing my child when I know for a fact, how hard I’ve worked on myself as a person, as a parent I’ve been in recovery for over 14 years and long time ago, did I learn how to take care of my own stuff and take ownership for it and be a good person and not abuse people so when I know how much I’ve gone above and beyond for my own daughter put her in therapy given up college just so I could take good care of her giving up so many things poured into her nature she never went without. It is the most heartbreaking thing you can hear someone accuse you of in a very disrespectful hateful town that you’re abusing her and that’s why she was taking here…UNACCEPTABLE.

I got admitted like a month or 2 ago? It’s not very professional at best.. SOME of the staff were kind of rude and whenever a situation would occur they would do nothing about it. Most of the time we didn’t do anything to help us patients heal. The staff would constantly misgender the trans folks there, which I’m not transgender myself but it’s kind of stupid because I would’ve liked to think that this was an LGBT friendly place?? (it’s a psych ward..). Sometimes the patients would sleep under the sink or go places they shouldn’t and they would do nothing about it. Also, in the guidebook it talked about the facility being able to bring in schoolwork from out actual school but that never came about (I’m guessing it’s probably for long-term) And for some reason they changed the schedule of my medication for absolutely no reason which I thought was pretty stupid.

My child was here on unit 2 and everyone involved with her care was very kind and kept in touch with me every step of the way. From the doctor to the therapist and nurses, everyone was great. Thank you so much!

Honestly, everywhere else sucks, I feel more at home with springwoods. They give you the option to say no to meds, most of the staff are VERY sweet, I've been 10 times, but hear me out, it was because of stuff at home. They helped me every time. I felt treated like family, REALLY GOOD FOOD BTW, (I personally loved it), I love that one front office lady, she's so funny, I remember I just came in from the ambulance and she made some personal jokes with me. Most of the kids were chill. Not as many fights (one unit had a lot tho) 😭✌️. Overall, great, only go if you feel like it's right for u (expensive though)..

This was one of the worst experiences I’ve ever had seeking care. There was no doctor available on Fridays, which meant I wasn’t even allowed to check out when I wanted to. Even more concerning, I didn’t see a doctor at all over the weekend. Instead of receiving meaningful care, much of the time was spent doing things like arts and crafts, while other patients around me were clearly in severe distress and not getting the level of help they needed. It felt incredibly disorganized and concerning. To make matters worse, I received a bill of $13,000 for just 4 days—which is shocking considering the lack of actual medical attention provided. Overall, this experience felt far more focused on billing than patient care. I would strongly encourage others to look elsewhere if you’re truly seeking help.

They actually care...

wonderful place to be when you’re not well.

Place is absolutely filthy, Honestly amazed its still running. Management is rude and they aren't trained correctly to handle things or people for that matter especially, crazy how its owned by a fortune 500 company yet ran like a burger king in pine bluff.