Sunol Hills at Oakview

Wonderful program and staff.

This place and program made all the difference in improving my child’s physical and mental health. It has been a blessing to our family.

The staff is amazing! My daughter got all the helped she needed I really appreciate everything they did for her and for us

The Sunol Hills program has been wonderful both from patient recovery and from parent engagement experience. Our child has felt supported and has seen great progress.

I actually feel good about this place. I was here for around 2 weeks, March 17, 2025-March 30, 2025. The therapists (Hannah, Megan, and Peter) were so nice. The dietitian is also helpful and does try to push us to try new challenges. It might be hard at first, but it gets easier. The staff are really friendly and understanding. The food is actually pretty good, there wasn't one meal I didn't like. This is honestly a really good program for anyone struggling with an ED. I got scared at first because I knew I didn't know anybody there, and everyone was a stranger, but I warmed up pretty quickly. The other clients are super friendly as well. We we're all supportive of each other. It was my first time ever being admitted to a treatment center for EDs, but overall, it was an amazing experience.

I loved this place, at the beginning it can seem very scary at first but the staff, therapist they’re all great! This place made me feel less alone and messed up, i didn’t know i could enjoy so many things until coming here. This place almost felt like home, the dietary plans were very understandable and well organized the dietitian herself is an amazing person, she makes us face some challenging times but they’re incredibly helpful for the long run. the outings we get to go on were amazing. Some of these specific staff members are apart of the reason i felt better (Hannah, Melanie, Tatiana, Glen, and rosie) One of the main things like i like about this place is everyone is incredibly friendly, understanding. We get to do Yoga on friday’s, see an animal service dog one of the staff brings in.

If I could give zero stars, I would. My daughter shouldn't have been here in the first place, but another residential home treating her PTSD, triggered her so badly, she developed an eating issue to help her cope. Sunol Hills convinced us they would care for her and help her. Her second day there she stopped eating at all. They sent her to the ER all by herself. A 15 year old in a strange city all alone. They told me there wasn't enough staff to send someone with her. I had to advocate for her, and keep calling and calling and pushing and pushing until someone finally sent a staff member to the ER with her. The ER doctor at Kaiser called and told me Sunol Hills own doctor said he had to put an NG tube in her so they could make her eat. When I asked him his personal opinion, he said he didn't feel she needed it, but said all of these places do this and they would most likely not let her come back to their facility if I didn't agree to it. I didn't know what else to do so I agreed. She had it for 24hours and it somehow came out they told me and she never needed it again. She told me this place was often dirty, they don't have a cleaning service. Twice they found maggots at the facility. It was summer and their A/C broke for weeks without being repaired. They only have some kind of streaming TV service which didn't work. They were told their credit card to pay it expired and they had to wait for a new one. It never worked while my daughter was there. One nurse named Michelle would make rude comments to the patients that made my daughter feel worse about herself. The worst part was the counselor she was stuck with named Allison. The other counselor there is much more caring and supportive. Allison made our family therapy very uncomfortable, very stressful and not at all what a good family therapy session should be. She was judgmental, aggressive and does not listen to the parents at all. I met another parent of a child that happened to also be at this facility at the same time, and this parent had the same experiences and agreed Allison was horrible. My daughter felt intimidated by Allison, felt she had no voice with Allison and while my child was also having a gender identity issue when she entered this place as NB, Allison told her she could tell she was a boy and pushed and pushed to make her agree with this. I supported my child through it all while Allison told my child I wasn't supportive enough and she had "concerns" about how I handled all of it. Which I quickly learned meant if the parent doesn't completely agree with everything Allison says, she causes issues between the parent and child. I had to fight to get my daughter out of this horrible place. She has been home for many months now and after getting her neurofeedback therapy sessions, she is no longer experiencing PTSD anxiety. She no longer has any eating issues and she knows without a doubt she is the beautiful young woman that she loves being. Even hearing the name Allison makes us both cringe with horrible traumatic memories from this facility and from that horrible counselor who should not be allowed to treat another teen ever again. I know the options for good eating disorder residential facilities are very limited, but if Allison is still at this.location, choose another facilty. Your child and you deserve to be treated better.

I want to tell anyone who is sending their child to this facility you can expect caring, thoughtful and experienced staff! They treat everyone with respect. The food is amazing. The chef prepares fresh, nutritious meals daily. The atmosphere is loving and warm and they truly care about each patient. It was hard to leave my grandchild there to live but after a few days it became obvious to me I had made a very good choice. You don't find people like this everywhere. Take my word for it! I highly recommend Sunol Hills to any parent seeking help for their child.