The Ohio Mental Health Center - The Trails

Incredible. Lifesaving and life-changing. Every single staff member, therapist, resident was so supportive, so kind. I never thought a place like this existed. That geared toward mental health and addiction as well but lets face it, they go hand in hand. I can't thank everyone enough. I was in a very dark place and today, I feel amazing and I love myself. I am a better version of myself. They provide you with the tools for this journey called life that you absolutely need to take with you and utilize! If you are asking for help, need time for yourself, to learn about yourself and work through that trauma, those demons, well, this is the place to do so. Two to three a groups a day, 1 on 1 with your therapist at least twice a week. Yoga, sematic breathing, soundbaths. Even a polar plunge! Please, if you're in a dark place or just need to breathe. Truly breathe. Reach out for help at The Trails. I can't say enough wonderful things. 💚

Apologies for any grammatical errors, as I am using voice to text: I am speaking as a patient that stayed at “the trails” for 30 days in 2025 This place *could* be incredible. It’s 100% *not* there yet, and will probably take many years before it’s an acceptable place that I would trust to take a loved one to treatment. I would *not recommend* bringing someone here if they are struggling with their mental health. The place is very new, it’s incredibly beautiful & peaceful, But the curriculum and the level of care NEEDS to change. There should be a therapist available IN THE HOME 24 hours a day The *most care* I received was from the absolutely amazing techs & the nurses because THEY are there for you 24 hours a day, 7 days a week. The therapists are there from around 8 AM until 5 PM & are NOT there on the weekends **at all**. No therapists on the weekend whatsoever. In a mental health facility. Wild. For people dealing with a mental health crisis that is so bad that they need to go into residential treatment, 24 hour care absolutely NEEDS To be available. I saw patients after hours that absolutely needed to speak with someone & there wasn’t even a therapist available to speak with *on the phone*. No phone availability whatsoever. You’re cut off. Not even an on call therapist. Everyone in that house should have a professional therapist to talk to at any time of the day 24 hours a day, that is what we’re paying *tens of thousands of dollars for.....that’s how much it costs, It’s a around $6000-$7000 per day (for 30 days) or something like that and most insurances *do not cover it*, so make sure that yours *does* if you do choose to go here. the level of care is 100% *not worth that money*. Monday through Friday, For patients, The day consists of *6 hours* of group therapy. Which consists of printed handouts that are read aloud & printed handouts that you have to fill out. Like grade school. . I have a binder about 200 pages of printed handouts & maybe 10 pages of those were helpful. Not everyone learns & heals the same way. Printed handouts don’t work for every brain. Some of us are Neurodivergent, it turns out. In the months after my stay, it was pretty easily discovered by my therapist that I am neurodivergent. I have since been diagnosed by a psychologist w/ADHD, & I am suspected to have autism, I am on a waiting list to be tested in Cleveland. How was this **not noticed** in the hours of therapy that I had there? Granted, you probably *only* get 2 to 3 hours of Individual therapy in a week with a personal therapist, so you *really* cannot get very far at all, as far as individual therapy. Most of the time is wasted in the 30 hours/week of group therapy, In group therapy sessions, you’re not able to solely focus on the personal issues that brought you to residential treatment in the first place. I have a lot more to say & will probably write another review in the future, but honestly, this place did not care for me in the way that it should have. The people in charge are only in it for the money, and that is blatantly obvious to the patients that stay there. We all talked, trust me, we see it and we know, we are not stupid. The true heroes ‘The Trails’ are the nurses and mental health technicians that are there for you 24 hours a day seven days a week, the ones that cried with me, the ones that hugged me, the ones that went out for a walk with me , the ones who calmed me when I was having a panic attack and no therapist was around to help. God bless the nurses and techs. They are the absolute heart and soul of that organization. A LOT of things need to change with ‘The Trails’ and I would *not* recommend taking a loved one here until those changes are fully implemented and proven to be true and be beneficial to the mental well-being of the patients that are paying tens of thousands of dollars to stay there for treatment. Patients - keep fighting the good fight and never give up on yourself.

The trails truly saved my life. At the beginning of my stay I was hopeless, depressed beyond belief and so anxiety ridden I couldn’t work, get out of bed, do normal household chores or drive. I was completely saved by this place. All of the staff are amazing and truly care about your mental health. Such a warm home with welcoming arms and I couldn’t have asked for better care. So very thankful for this place in making my life bright again.

They generally try to help better patients here, but they have roaches. *I’ve updated this review to include the metadata to show this photo is authentic. Taken on a Sunday during visitations.. Hope this helps.*

I needed to come to The Trails. My brain was wrapped up into a pretzel at the beginning of my stay! They know what they are doing! Just trust the staff, but also trust in God! I feel much better after spending some time there! Praise God!!👏👏

Update: I spoke with Bryan in billing today at The Trails, and he explained the charges and how the insurance works, and I was mistaken fearing there was some sort of fraud happening. My insurance was listed under a different name in their billing system, which was very confusing, so I am revising my review to thank Bryan for his help, and I'd also like to say that out of all the mental health facilities we researched when our son was having a crisis, the Trails was the most helpful and least predatory, so much so that we flew him from the Outer Banks of North Carolina to Ohio. Everyone seemed genuinely concerned for my son, who I am happy to say is doing much better. Just two days at The Trails made him aware that he was doing pretty well and inspired him to start making plans. He had so much gratitude for being home. I'm glad to see here that others are getting help and having good experiences.

I know I didn't stay the entire time due to family things going on, but in the short amount of time that I was there.It absolutely blew my mind and I know that it will be there if I need them again.So it was a blessing, would not regret my decision about coming or leaving. Thank you.

If I could leave zero or negative stars I would . I called in one of my most desperate moments being told they could help me. No one bothered to call back so I called back and was told I was too high risk because I haven’t eaten in a few days . I told them I have Covid . I can’t eat because I’m nauseous and cough up everything . Yes I have a history of disordered eating but that shouldn’t be the reason I don’t receive care . They said I was too much of a risk. Wake up. That’s why you help people when they need it . Honestly your whole business model disgusts me I would never recommend anyone seek help here ever . I will be reporting to the BBB. You’re an absolute disgrace and joke of a place claiming to help people.