WC Health Residential

Apathetic, unprofessional, negligent, refused supervisor contact, lacks accountability. Put in pharmacy request Tues 12/30/25. Meds hadn't been submitted, though I had an appt on 12/4/25. Wed, Thurs, Fri calling/texting Welcare. They say they put it thru Fri 1/2. Go to pharmacy, they didn't. I ran out of meds. Started having withdrawals, realized I was dependent. Monday, asked for a supervisor. Female employees put each other on the phone, pretended they were managers. They pretended to put in request at pharmacy. Went to pharmacy Mon 1/5, they hadn't contacted pharmacy. I explained I was having nausea, vomiting, headaches, electrocution feeling in my body. I couldn't hear. I have other medical issues that were exacerbated by withdrawal symptoms. I was weak/ emotionally exhausted. They would put me on hold. Leave me there for 20 and 30 mins, saying they were resolving issue. Sometimes they'd forget I was on the phone, or they hung up on me. When asked for name and job title, they'd admit they were not a manager. 5th business day, 1/5, I explain I'm in excruciating pain. Details: vomiting, headaches, numbness, body aches, exhaustion, diarrhea, and headaches. Hoping for pity or empathy. At this point, begging for meds. They'd taken my dignity. They tell me it's my fault for not planning an appt for meds, again. Tell me my needs are not an emergency. I go to their website, look up who is over what department and ask for managers/ supervisors by name. They laugh and say the person isn't involved in day to day. Tuesday, 1/6: "Oh I see you have an appt. "your appt was cancelled. "we sent it in." Called pharmacy. They hadn't. Appt w/ refills submitted end of Nov 2025. Another 12/4/25 so the provider could be away at the end of Dec 2025. No Dec refill submitted. 1/6 was for jan 2026 meds. Mistakes happen, but seven days I went without meds until I went to the emergency room on 1/6 Tue. For 6 business days I was transferred around, ignored, teased, reprimanded, informed meds require an appt. It's my fault and not an emergency, because I didn't plan ahead. My glucose got too low, because I couldn't hold anything down, had diarrhea. At some point I cursed them out. The emergency room gave me a script for 14 days. Eventually Welcare wrote a script, not sure when the pharmacy notified me. 2/5/26- notified I had an appt with new provider. Asked for manager over prescriber program. Again. 3 women returned my call, all eventually admitted they were not supervisors. Then Prescriber Allen Parks had his medical assistant call me, rather than his manager as I had been requesting for over a month. Med assistant rude initially. Laid down law on script refill policy. Noting we needed to be on same page and they filled my prescription on 1/6. They did not, Welcare closes at 6pm. The pharmacy closes at 7pm. I went to the emergency room on 1/6 at 6 and begged them for meds before the pharmacy closed at 7pm. It was clear from her initial statements she'd been misinformed. After the assistant finished. I explained what happened. She apologized. Noted there must have been a mistake due to holidays. Then I pointed out how she was also not a supervisor. Allen Parks refused to let me speak to his supervisor. I have Medicaid. I'm often homeless. My phone number is a Google number in case my phone goes off. It was a huge struggle to keep getting to the pharmacy. What I realized during this process is that they care for a population of people without resources, or support systems. They treated me like trash because it is standard operating procedure. The people I see when I go in person; ask to use their phone, get brought in by buses, have addictions, severe mental illnesses they don't have the privilege of masking, and sometimes haven't bathed... So I'm not writing this for them, they aren't reading reviews. We accept whatever we get, usually without complaint. They are likely getting the same treatment I experienced, but when you are this low in the social order who do you tell? You. Thank you for reading.

Austin Dean is the worst person and mental health provider nurse I've ever met. Truly disgusting service

Had an incredibly positive experience here during a very difficult time. The staff were kind, supportive, and truly went above and beyond to make me feel safe and understood. The environment was calm, structured, and exactly what was needed to get back on my feet. I’m leaving with more clarity and confidence, and I’m deeply grateful for the care I received. Highly recommend.

Wyatt Clark NP changed my life in all aspects! I have seen so many psychiatrists and Wyatt is the only one I came across who actually listened to my concerns, never rushed me and not only gave me medical advice but also motivational and inspirational insights. He really, truly, puts you first. He is super cautious with meds (as everyone should be) and listens to every single detail you tell before ordering the correct dose of medications. Also checks up on you in a timely manner. Can’t say enough good things. Happiness is within you but he helps brings it out.

The staff were nice, but… Their policies are some of the most strict I have seen in 30 years of mental health treatment. They refused to prescribe medication I have been on for nearly a decade despite the fact that I would have to go to my cardiologist before taking a new one. They push the trial packs to earn money. They require patients come in every 2 weeks (last 3 psychiatrists have done telehealth with in-office visits for every 3 months). When I tried to cancel my 2nd appointment via SMS confirmation it didn’t work. Then they called afterwards and were a pain when I tried to cancel by phone. The next day they called again. It feels a bit like harassment for a company that didn’t even provide the service I requested the first time.

What a disappointment! If I could give zero stars I would. My husband has been going to Dr. Dax Wolford since May 2025. He’s been doing trial & error with different medications for his severe anxiety/panic disorder/PTSD and he’s failed every one. Yet the doctor will not write him his much needed medication that he took for over 20 years that actually works! And instead he referred him to a different psychiatrist, because he states that it’s beyond the scope of his expertise and his hands are tied. You charged a lot of money to our insurance, as well as our copays for each visit (around 8-10 visits), for my husband to be told this. If it’s beyond your scope then you should have said so from the get go. What a waste of time & money. And the best part…my husband will more than likely have to do this all over again with the new doctor. Make it make sense please.

Im at the puf program and I get sick from the food every time I eat it. The rooms aren't cleaned and sanitized between patients. Ive had 0 help with employment assistance, its all been me doing the legwork. I had to buy my own pillow, my own blanket, and my own food as they cannot and will not tailor to my dietary restrictions. The breathalyzer tubes are stored in bags in bins, and theres no guarantee that someone else hasn't used my breathalyzer tube. Night staff aren't allowed to give medication, so if I need my pain meds in the middle of the night im SOL. Theres little to none cleaning supplies, no towels, no washcloths, all of these things ive had to purchase myself with my money. It took a week from when I arrived for me to talk to a caseworker, and during that time I wasn't allowed to leave except for work and thats it.

Very professional , understanding my individual needs, help me get the tools I need to be successful in the real world, very caring and very helpful.