West Oaks Hospital LP

I was in the veterans program here and was it was really remarkable how well I was treated from Day 1. My first step towards recovery. Thanks to Jim and Marcus especially

Katy Branches (PHP) place is magical. Staff is highly trained in trauma informed care…especially Mrs. O! I’m so happy I found this place. It’s so great I was recommended to go here by someone who works at a competing PHP program! 🤣

This facility caused serious emotional distress for both me and my adult son. He entered voluntarily, was stable, and had outpatient mental health care already scheduled. He asked multiple times to be discharged. The attending psychiatrist, Dr. Festus Uzokwe (Healthgrade score of 1.9/5), denied the request, citing that my son “might drink again.” That is not a valid legal reason to hold someone in a psychiatric facility under Texas law, especially not a voluntary patient with no current suicidal or violent behavior. After denying his request, the psychiatrist told my son he would need a second opinion. From what I’ve learned, this step is often part of the process to initiate an involuntary hold through the court, and I strongly believe that was the plan until I intervened. To make things worse, my son was told by staff that he was being held involuntarily, even though he was not. That caused major fear and confusion. I had to come to the hospital in person to push for the truth. Only then did they admit he was voluntary. A patient advocate later said the nurse was just “confused.” I don’t believe that. I believe the staff know exactly what they’re doing. It seems like they depend on patients and families not knowing their rights. But we do. When my son mentioned I was there to support him, the psychiatrist told him something like: “It’s not about your mother. It doesn’t matter who your mother is or what she thinks.” That’s not just disrespectful. It reflects an unprofessional and controlling environment. A nurse also told my son that if he kept asking for discharge, he might be seen as “aggressive” and then made involuntary. That is manipulation and fear-based control not care. They also misdiagnosed him with diabetes, and held him in a freezing cold intake room even though he has a medical condition that makes that dangerous. I believe this facility targets patients with private insurance in order to extend stays and maximize billing. They are located near a large homeless population, and in my opinion, when they get a patient with good coverage, they find ways to keep them. Even the patient advocate told me the psychiatrist could either release my son or change his status to involuntary — and that we’d “just have to wait and see.” That felt like I was being prepped for something I had no say in. Now to be fair: I am grateful to the woman who helped me push through and ultimately ensured my son’s discharge. She was professional and supportive when I needed her. A couple of days after my son was discharged, another woman from the hospital called me. Her tone was overly friendly, and it seemed like she was trying to butter me up. She asked about my experience, and then casually told me, “We usually ask people to remove their reviews.” She called back repeatedly, which felt disingenuous and pressuring. She even said things like, “Thank you for telling me all of this, because if you don’t tell me, I’ll never know.” It came across as rehearsed — something she probably says to everyone who complains. If she had known that I’ve worked in healthcare myself and understand just how central billing is to the operations of a facility like this, she might have thought twice about taking that approach with me. Once it became clear her strategy wasn’t working, I believe she asked the woman who originally helped me to follow up. That person called again, this time asking me to revise or delete my review. So here I am: revising it, but not to soften the truth. I’m revising it to be honest. This experience hurt my family, and I don’t want other families to go through the same thing. Especially in such a vulnerable time where loved ones are struggling with their mental health. And after going through the review section myself, I have to say that many of the five-star reviews don’t seem authentic. Please: read your Patient Bill of Rights. Understand Texas mental health law. Don’t let anyone pressure you into silence or submission. These facilities work the system, but that doesn’t mean you can’t protect yourself.

MRS.Alex and Mrs.Dolly are delightful.They make the experience very pleasant.

As an outpatient it’s been an amazing experience here nurse dolly is a magnificent person in the therapeutic field and ms Alex is the best therapist there is !!!!

I was handle while in Out patient by dolly and Mrs Alex help me with my communication skills

Therapy here has been amazing! The staff are kind and compassionate. Mrs. O has been amazing! The NP Chineye is attentive to my medication needs and has been a great liaison for my journey. I’m grateful for my experience.

Great staff very kind and helpful people everyone there is there for you to help i just got out today 7day program but I can say I left better than what I went in