Compass Health Center Chicago

The Young Child program in Chicago was amazing. My child improved beyond my expectations. I am so grateful to her care team for returning our lives back to normal. Thank you!

can’t speak highly enough of this place, it was such a safe space to be among other people who have all gone through struggles and everyone made me feel seen, supported, and worthy of healing. would recommend it to literally anyone <333333

Compass came highly recommended by mental health professionals, friends, and colleagues. Unfortunately, what I experienced was it’s just another typical corporate America money grab. The director, Ashley, admitted that my intake was done poorly. I only had 2 weeks to give them and they said we can work with that. After those two weeks, Ashley said we shouldnt haven’t taken you in as a patient as we need a full 3 months to truly deal with the issues. Then as I was being discharged, my paperwork got sent to another patient. When I threatened a lawsuit, they didn’t care. I had high hopes that this place would help. But it sank me deeper into a depression and made me feel even worse off than when I started. Now I’m terrified to seek more help from another place as I don’t need more of my personal info to be shared with the world. Thanks for making my situation worse. I wish you would’ve just cut me loose from the start. Signed, Someone trying her hardest to keep moving forward.

If you are a parent reading this, I know how hard it can be when your child struggles with anxiety or depression or any mental health issues. Looking into a PHP or IOP program is never on a parent’s expected list of experiences they think they will have with their child. However, I truly have so much gratitude for all they did for my daughter, and the support they also provided to me during family therapy. I felt like I had a village helping me through a difficult time. She’s thriving now, and the tools they taught her will stay with her a lifetime. Trust the process, and trust Compass.

Composes, incredible! Our son was really having a hard time with school refusal and kept wiping out in classes because he’s on the spectrum. When things got really bad this year we pulled him out and sent him to compass where he learned a lot of skills to calm down. He learned to cognitive behavioral therapy and a couple of different techniques similar to that which he now carries around in a binder. We were also able to use compass to transition to another school, and the team was just incredible. They went above and beyond… Not just helping him learn the skills but frankly, they were very genuinely fond of him. He’s going to miss them a lot, and this is his first week out of the program… He keeps talking about how proud of him they were when he graduated! I cannot recommend them enough.

Avoid Compass, especially if you’re a person of color. I was told that their programs aren’t a good fit for me and instead of providing any actual assistance, a “therapist” named Rachel Natale and her “colleague” sent out 4-5 armed POLICE officers to my home (without notice) which then triggered me and sent me into a worse panic. Who calls the cops on a black woman? That is sick and shameful. No help was provided and in fact, I’ve backtracked. Thanks SO much, Compass for the “support”. Rachel and your “youth therapist” colleague - you both need to receive additional training before working with patients. Rachel, you made me feel super uncomfortable (hence my silence during the intake) and I don’t believe you make a good therapist. I feel truly sad for any of your patients because the few minutes I spent with you was overwhelming and uncomfortable, and you didn’t pick up on it, you kept pushing with questions. The whole intake process was disgusting, disturbing, overwhelming, scary, and traumatizing when it didn’t need to be. I’m seeking help and instead have another traumatic event to try to process and heal from. Compass, Rachel Natale, “youth therapist who joined the call” - maybe named Emma - thanks for ADDING to my trauma. PS Rachel Natale and Emma if that’s your name - you both need to work on your patience and listening skills badly. 1. You can’t force someone to share. 2. It’s not appropriate to assume people’s thoughts and feelings 3. Interrupting people as they talk is extremely rude and unnecessary (maybe after so many interruptions, they decide not to talk any longer…ever consider that?!). Tone deaf and rude and clearly in need of training in how to work with diverse populations. Just because my skin is dark does not make me an automatic threat. I feel like the 4-5 cops being sent to my home was almost retaliatory because after I was told by Rachel Natale and Emma or whoever that I wasn’t a good fit, I asked for recommendations for other programs before I ended the call. I told them why I was looking into other programs and I explained a long term hospitalization isn’t a good fit for me and they still sent police to a black persons house? If the intention was to help, why cause harm? PS I even made attempts to reschedule the terrible call with other people (wish I would have). Rachel Natale and Emma pushed me to stay on the call, even though I was uncomfortable, which is way inappropriate. This is an INTAKE call, not prison - I can leave. That’s disturbing to be forced to stay in a conversation you don’t feel comfortable having with people you don’t feel comfortable around. Unfortunately, regardless of what I did, the outcome likely would have been the same because Compass has badly trained “therapist” who clearly don’t know how to respect, talk to, treat, or appropriately support black women and people of color.

This place is absolutely awesome. The staff is extremely kind, patient and understanding. If you are at any critical stages and/or transitions and need help, compass can help. I feel prepared to take on any difficult part of life now.

Compass genuinely changed my life. I was in their trauma and mood IOP (intensive outpatient) and PHP (partial-hospitalization) program for a few months last year and a whole year later I'm still actively using all the skills I learned. Each class I was in had maybe 20 people in it and they had different types of therapists for each session, and I had an individual therapist there as well as a psychiatrist. The skills they teach there are largely CBT and DBT, which I knew about before but wasn't practiced in. They break skills down each session and how you can apply them to assisting your life. I learned to self process, regulate my emotions, as well as learn interpersonal communication skills, which given my circumstances had always been difficult for me. I also was able to start creating for myself a list of values that were most important to me in order for me to make positive "value aligned" choices so that I was less likely to spiral and self-sabotage. I learned how to begin to create healthy boundaries for myself and express my needs, which became pivotal in nurturing my relationships with others and myself. When I put my skills into practice, I noticed that my self image and self esteem began to significantly improve- which was one of my biggest goals that I was able to start to achieve. I began to notice and break ingrained habits and patterns that no longer served me and hindered my overall growth. One of my favorite classes was art therapy- they had an art therapist come in and bring up various topics that we could make art based on with the materials they provided. I found this to be very helpful in processing my emotions and the different projects others created were really powerful as well. These art projects really helped me begin to chip away at my shame and insecurities that I had carried with me my whole life, and expressing it through a creative outlet was very cathartic in a tactile and conceptual way. I feel incredibly lucky to have been able to come here for therapy programs. I was able to meet some of the most amazing folks in my groups, and the therapists I was able to work with and learn from were so wise and patient. My biggest advice if you come here for therapy programs is that you get out what you put in. If you come here and begin to make yourself vulnerable and come face to face with yourself you will begin to see changes you might have never seen possible, especially if you are struggling with repeating unhelpful habits. So here I am, one year later, my life completely transformed in ways I never imagined for myself. Life is still hard and there are always things out of my control. But the skills I learned at Compass have helped me to begin to untangle the issues I face in my life. Through it all I learned how to understand myself and others, but most importantly, how to begin to really love myself. And if you ask me, that's a priceless and core element to healing. So thank you to the therapists that guide the programs here and I hope that if any of you out there that are struggling trying to get through consider compass! <3