Original review 1/3/26: PLEASE avoid this place at all costs, unless you or your loved one want to be discharged more traumatized or mentally unwell than when you/they arrived. Specifically, do not expect anything that remotely comes close to any meaningful quality of care from Elm Unit, case manager Andrew Zwart, Dr. Carmen Dozeman, or Dr. James Eicher. I have Complex PTSD, ADHD, and was experiencing traumatic grief after the sudden death of my father--all thrown out the window and given ZERO consideration in my "treatment," in favor of a Bipolar diagnosis made out of thin air. When I raised concerns, I was told I was resisting treatment if I didn't accept their diagnosis and this was used to prolong my stay. When I was told I was on the verge of being forcibly given a medication I reported my father had a terrible reaction to, I was again told I was resisting treatment and this was used to prolong my stay. I have an autoimmune condition they couldn't accommodate meds for, and when pain kept me awake at night they used my lack of sleep as rationale for being "manic." I was terrorized by other patients on unit flipping tables, screaming nonstop, and becoming physically aggressive with staff and other patients, but requests for at least a move to another unit were ignored. I was there nearly 3 weeks, probably spoke to case manager Andrew for a grand total of maybe 45 minutes. I had nursing staff and techs repeatedly tell me they didn't understand why I was still there. By the time I was discharged, I was left with so many traumatic experiences and no semblance of actual "help" being provided---all for nearly 3k owed out of pocket. Within just a few weeks after I was finally discharged, my outpatient psychiatrist with a different agency took me off everything they prescribed I had only taken to be "compliant." Called multiple times to voice a complaint, left voicemails that were never returned. Truly an organization that cares only about exploiting people for as much money as they can get.
Edited 1/14/26 to respond to the reply:
Thank you, for giving me the same token response you have given all these other negative reviews in lieu of actually responding to the multiple messages I left immediately after my stay trying to speak to a patient advocate then. Very on brand reflection of the care this agency actually has for what their patients experience. I wonder, how many other reviewers were ignored when they called but given these placating comments of faux concern here? I can assure you, I won't waste my energy on trying to speak to willfully deaf ears (no disrespect meant to the deaf community) with every expectation I would be ignored again, and instead only hope to save anyone the horror of your "treatment" here and validate those who have survived it. To those who have, please know this place is not representative to the help that IS out there for you--you, your story, your recovery, and your life DO matter regardless of what Pine Rest may have made you feel!