The Recovery Village Ridgefield Detox Center

I’m thankful that my fiancé is starting to get help and clear his mind. However, after speaking with him for the first time following a 72-hour blackout period, I was disappointed to learn that the staff did not give him the carpal tunnel wrist brace I personally drove out and brought to him on his first day of treatment. He had called me due to an emergency because of severe wrist pain, yet the brace was not provided to him. Knowing he was in pain, I’m confused as to why the staff would withhold something meant to help. Isn’t this facility supposed to support patient care and comfort? I’m left feeling uncertain at this point, but I’ll provide an update once he is discharged.

My ex got out of there (12/7/22). We were getting sober and working on things. Her and another patient named Jeff were hooking up the entire time. Apparently, a few couples were. Through that duration, they also found fentanyI in the rooms. I see that on another review on here. I just don't understand how an impatient center can be so loosely monitored. After looking for treatment for a friend, they popped up, along with this reminder.

Strip search including cough bent over for voluntary detox. Traumatizing w/ sex abuse history. Basically, left alone in room entire time unless you go to ask for meds when your symptoms kick in. They do regular vitals checks, but nothing beyond that. No structure for actual treatment. Got bill that exceeded what I was told I would be expensed while there. And when asked about the difference in cost from what I was told, they would repeat same line again over and over, "This is what you owe, do you want to set up a payment plan?" Now I get to pay over 100$/month for two years, for three days of detox. I left early when I saw 1000$/day cost of treatment w/insurance. Counselors appeared uncaring. You are encouraged to reach out, but when you do, seems like inconvenience to them.

WARNING ⚠️⚠️⚠️ FMLA ⚠️⚠️⚠️ It took 3 WEEKS and nearly 100 phone calls to get my medical certificate for Oregon paid leave from Recovery village. And then it wasn't filled out correctly, and had to get it redone 3 more times. Absolutely ridiculous. This delayed my Oregon paid leave claim by a month, and I almost got evicted from my apartment because of it. Gross incompetency on all levels. If you're planning to go here for detox and want to use FMLA, tell them you need the medical certificate within your first couple days of your stay or you will leave. It is not worth losing a job / FMLA pay. If you don't get it, do not leave the facility to a rehab until you do, because you have limited access to phones in rehab and you won't have time or access to call and get it figured out like I had to. It should be illegal to not do this paperwork but unfortunately it isn't. Learn from my experience and don't let them screw you over like they did to me. There's no recourse when they do mess your paperwork up.

WARNING IF USING FMLA It took recovery village 3+ weeks to send my FMLA paperwork, thus delaying my Oregon Paid Leave claim by almost a month I was promised my paperwork would be done before I left the facility and before going to the inpatient facility I was going to. This was a lie. I instead had to spend most of my time recovering worrying about a simple medical certification, that they never did in the first place If you plan on going here, get your medical certificate before you leave DO NOT LEAVE THE FACILITY WITHOUT GETTING THIS PAPERWORK Totally unprofessional and if I didn't have money to rely on I would have lost my apartment due to their negligence.

Wonderful people all around besides Zack. Was there 5 years ago and have all the love for the people who were there then but don’t put your number down for them to call you every month after you leave. Talked to someone this morning who was super nice and understanding and said they would put me on a do not call list and 8 hrs later get a call. Zack heard none of my concerns and in my opinion is not a “recovery advocate”.

I was the family member of a patient… Great staff. Really supportive. Kind people. Made us feel welcome. My family member had good things to say about the experience. Obviously, within reason. Heard food was not the best but everything else was wonderful.

0 out of 5 - I was denied services based solely on a numeric weight threshold. I am a Mental Health Therapist, I am appaulled! As a female individual, I must highlight that weight alone is not an accurate indicator of bodily stress on equipment, nor does it reflect true physical risk - especially when factors like height, body composition, fat-to-muscle ratio, human anatomy, and gendered weight distribution are not considered. For Example: Weight ≠ Risk: A taller individual like myself may weigh more but distributes weight over a greater surface area, reducing concentrated pressure points. Female physiology (as in my case) often involves lower centers of gravity and more even fat distribution, which mitigates risk to structural equipment compared to male physiology of equal weight - in comparison to a “standard patient”. That standard, by the way, was designed around a 154lb white male in the 1970s. BMI is a substandard and sleazy metric. Anchoring your decision to a debunked, racist tool invented by a Belgian mathematician with zero medical training in the 1830s indicates immense need for reform at your facility. Equipment and clinical standards based solely on weight without flexibility for individualized assessment is an outdated, potentially discriminatory practice that fails to account for modern diversity in body types, genders and the comprehension of physiology as a whole. Denying care without an opportunity for an individual risk assessment feels not only deeply impersonal, but clinically negligent. This decision contradicts trauma-informed, person-centered care values, especially in a mental health or substance use recovery context. This is supposed to be a space where people are already vulnerable, often judged, and in need of compassion; not clinical shaming. Denying care to someone based on a number on a scale? That’s not care. That’s cruelty wrapped in red tape. I will not be reduced to a statistic. I find it imperative to provide my testimonial about this dehumanizing experience. If I don’t know, who will? There was no due diligence here - only a number and gross negligence.