CAPSA

I didn’t receive services from CAPSA, but I recently spoke on a survivor panel at one of their events, and I just have to share how genuinely incredible they were. Every single interaction I had with their team was so kind, welcoming, and grounding. They made me feel safe, heard, and supported in a moment that could have felt really scary. Their compassion is real, and it shows in the way they treat people. Even though I wasn’t there as a client, the way they cared for me makes it clear that anyone seeking help from CAPSA would be met with the same level of warmth and support. I’m truly grateful for what they do for survivors and for our community.

I didn’t receive direct services from CAPSA, but I had the privilege of speaking on a survivor panel at one of their events, and every interaction I had with their team left a deep impression on me. From the moment I arrived, they treated me with such kindness, respect, and genuine care. They made me feel safe, supported, and truly heard. Their staff creates an environment where fear is eased and your voice feels valued. Based on how they interacted with me, I have no doubt that anyone seeking services from CAPSA would be met with the same compassion and professionalism. Their work matters, and it shows. I’m grateful for the experience and for the incredible support they offer the community.

I want to share my experience because this entire situation has taken a huge toll on my mental health, and I feel like people need to know what really happens here. I am a full-time student fleeing an unsafe domestic violence situation. I am trying so hard to stay positive, go to school every day, save what little money I have, find a place to live on my own, and keep myself and my two small dogs safe — one of whom is an emotional support animal with a serious medical condition. I came to CAPSA hoping for real help. Instead, after more than seven visits, I feel more stressed, overwhelmed, and discouraged than I did when I first walked through their doors. The ONLY person who actually helped me was Rachelle. She got me into a hotel for a couple of days, listened to what I was going through, understood that I have no income while I am in school, and recognized that every dollar I have needs to go toward securing safe housing. She treated me like a human being who deserved safety. But every other time I’ve gone in, I’m handed a piece of paper with resources I don’t qualify for, told to call places that can’t help me, and then sent away with another appointment scheduled. That’s it. I drive there, waste gas I can barely afford, sit in an appointment hoping something will actually happen, and leave with nothing. Over and over. I feel completely unsupported. Last night I had to flee another unsafe situation when the police told me to leave immediately for my safety because my landlords became aggressive. They refunded my money on the spot because they broke tenant laws. I walked away shaking, in freezing weather, with two small dogs, one medically fragile. And still, I have nowhere safe to go and no real help from CAPSA. At one point, I was offered the warming center — which is absolutely not safe for someone fleeing violence and definitely not appropriate for someone with animals, especially one with a medical condition. I am a student with disabilities, no current income because I was previously on disability, and I am desperately trying to keep my life together. But instead of receiving real support, I feel like I get pushed aside, given paperwork, and left to figure everything out alone. My new caseworker said she would get back to me on Tuesday, but that leaves me with nowhere to go right now. Nowhere. I am doing my absolute best to rebuild my life, stay safe, stay in school, and stay mentally stable, but this process has been traumatizing and exhausting. I came to CAPSA because I believed it was a place that helps survivors. But unless you get someone like Rachelle, you are basically left with no real help at all. I truly hope CAPSA looks at the gaps in their system, because survivors deserve better than being handed papers and sent back out into the cold. I'm frustrated, my new a 5th caseworker said maybe administrative staff can call at the end of day. This is Insane and feel really unsupported here except with Rachelle. I don't understand why they say things that they can do but actually can't. So what am I supposed to do till Tuesday? 0 stars / 5 stars for Rachelle! Thank you, also one other lady a blonde helped too but I forgot her name. Everyone else has personally made this harder and has used more money and funds with hotel rooms, gas meeting them for an appointment as a hand, you paperwork and expect you to do everything yourself when they know what you qualify for, etc. it's almost a waste of time. I don't know what people are supposed to do in Logan Utah for flamed domestic violence, situations or people that are being manipulated gaslighted. I'm on a daily basis Laura

CAPSA resources are amazing. I went through a situation with my ex where he started to stalk me, and with the help of CAPSA and the county, he is now serving time in prison.

If you were assaulted or raped to where the police can get I volved you should go here. If your experience is not at that level you are wasting your time. They are too busy to help you. We went there for our child whom was involved with physical abuse in her relationship. We needed immediate help to make sure she got the correct type of help. We were given phone numbers to other therapist because they were too busy. We have a therapist for her already. We were referred to CAPSA because of the type of abuse it was. They are supposed to be the specialists. I guess they are only high profile help... We were extremely disappointed and let down by there lack of concern. Also, everyone on the front office and walking around has frowns on their faces. Nobody on the general areas was pleasant. Not the atmosphere you would expect from this type of facility.

Writing this review is really challenging, and honestly, I’m unsure about what I can say without potentially violating any agreements I may have unknowingly entered into. When I first reached out to CAPSA, I was overwhelmed with stress and in a vulnerable mental state, which led me to sign a lot of documents without fully understanding everything. Looking back, I’m uncertain about what I’m legally allowed to disclose here. To be fair, CAPSA did provide me with housing and ensured my physical safety, but the environment quickly became uncomfortable. In the beginning, everything seemed secure, but as I started to settle in, the organization’s actions began to resemble the very people I was trying to escape. If I were to describe my experience as a story, it would seem like a case of someone taking advantage of a person in a vulnerable position. By the end of it, I left feeling worse than when I arrived, and the experience has left me fearful and uncertain. Honestly, I would advise anyone to consider staying homeless over seeking help from CAPSA—unless homelessness is particularly dangerous for you. If that's the case, CAPSA might still be worth considering, but I strongly urge caution. My advice is straightforward: Get everything in writing. Record conversations if you can (Utah is a one-party consent state, so you don’t need permission). And above all, don’t sign anything unless you're in a clear, calm headspace. These may sound like common-sense tips, but with this organization, they’re absolutely critical. If you’re someone who could benefit from their services, these precautions are necessary. It’s been some time since my experience with CAPSA, and I truly hope that the management has improved and that others are receiving the help they need in a more supportive, ethical environment. I’m writing this review under a pseudonym and a burner Google account because I’m genuinely afraid. Maybe what I witnessed was just a series of coincidences, and I hope I’m wrong in my interpretation. But after everything, I regret getting involved with CAPSA. I wanted to trust them, but the numerous red flags I saw made it impossible to ignore my fears. And just to be transparent, if this review seems overly polished or robotic, it’s because I used ChatGPT to help disguise my usual writing style. I’m genuinely scared of this organization.

I have read so many bad reviews that may be absolutely valid. For this, my heart truly hurts for you. My experience with CAPSA was nothing but positive. Did it run perfectly? Of course not, but I don't know anywhere that does. The main reason I went to them was because I was in fear for my safety. No judgement was shown and the only questions asked was "How can we help?" It didn't end when I left the facility, it continued through some very rough days that I still had ahead of me. All I can say and it doesn't feel anywhere near enough is "THANK YOU!"

Every time I asked them for help with something they said they would help me, but then they didn’t. The most difficult thing I had happen was that they told me, two months in a row, that they would help me pay my rent, but waited until it was too late to get the money to the Landlords. They then said they could not reimburse me even though I was approved for the help. When I kept calling for an update, they told me my case worker was unavailable and no one else could give me the answers. Also, my children needed help through therapy, and they ended up saying my kids didn’t meet the criteria and that my autistic child couldn’t get any help from them. So disappointed with this program.