Ethan Crossing Indianapolis

They don't clean the patient bathrooms, there is no hand soap for hand washing, and when the toilet clogs you have to unclog it yourself, and they walk the dirty plunger up and down the halls with nothing under it.

NEVER send your loved ones here, if you have a choice. I dropped off clothes and hygiene products for my partner today at 10am (Ethan crossing does not provide either). I called twice after and left a message to see if she received them. No one returned my call. Finally at 3pm, a staff member called me (but not for the messages I had left bc she had no idea about them). I asked her to see if my partner had gotten her belongings and at what time. She put me on hold to check. They had NOT been given to her. They had not even been searched to give to her. I told them I was not happy about that and asked them to have my partner call me. She said she would pass it along. I know my partner would call me because she has been. I’m concerned the messages aren’t getting relayed and I’m mainly concerned about abuse. Not giving hygiene when needed, is absolutely abuse. These are basic human needs. Again, do not send your loved ones here, if you had the choice to begin with.

Therapist Mattie was great, very informative and helpful. He does not sugarcoat things and helps you get right to the root of your problems to help you get on the right path to recovery. Shout out to some of the staff too who went out of their way to help me during my stay. Excellent food and kitchen staff.

Do not ever go there they will keep wat they want and cut any strings u have from ur belongings u cant have visitors under the age of 18 nor do they allow vapes or cellphones for that matter ull get yelled at for no reason especially by your own race and i just so happen to be african American they made me set outside for 4 hours because i didnt want to stay and it 21 degrees outside

Good staff with awesome food

Do not send your loved ones here!!! My sister is MIA no one can tell us where she is or if she’s alive. She hasn’t reached out to us since her first couple days. We are not on bad terms, our last conversation was great. She said she was allowed to make calls. And now no one has heard from her. The next couple calls she said she began having seizures which was never a problem she had before and she read me a long list of medications that they started her on that she was not on before. The last calls me and her partner received sounded recorded. She was answering questions and responding to things we weren’t saying. Just saying “yea I’m doing fine” while we’re asking her for her security code and what’s going on, then the call hangs up after 15 seconds mid sentence. We don’t receive another call for another call for a week and it’s the same recorded message cut off at the same point each time.

My experience at Ethan Crossing in Indianapolis was awful and I do not recommend this facility. Many staff were rude and dismissive toward patients. On my second day I asked for my clothes because I was wearing a gown with nothing underneath. The nurse looked at me and said we were too busy to get my clothes and that I would have to wait. It was humiliating. They stopped all of my medications and started new ones after only two days. On day three I was given the wrong medication. When I asked my provider why she had prescribed it she said she had not. The nurse then denied having given me the extra medication. I asked them to check the cameras to confirm what happened and I never heard anything back. Being given incorrect medication and then denied answers felt dangerous and unacceptable. Some staff behaved inappropriately and several yelled at patients. There were moments that felt unsafe and chaotic. I was admitted voluntarily but was kept for eight days. Behavioral health and substance use patients are mixed together there, which I believe is not appropriate and made the environment worse for everyone. I went in to get my meds straightened out and to feel more stable, but I could not sleep because I was afraid someone might enter my room at any time. That constant fear made it impossible to get the help I needed. There were some positives. Most of the mental health technicians were fantastic and truly seemed to care. The art therapist was amazing and did her best to bring a sense of normalcy amid the chaos. Those staff members were the only ones who consistently listened and tried to help. Overall it felt lawless and unsafe, and I will never go back. If you are seeking inpatient psychiatric care in Indianapolis, look for other options. There are far better facilities that treat patients with respect, communicate clearly, and keep medication protocols reliable.

Where to begin I had a seizure fell to the floor and they left me there on the cold hard floor for over an hour hurt my hip I will never go there again