Otis R Bowen for Human Servs Allen County

whats the point of making an appointment if they make you wait 30 minutes before they actually even think of seeing you

My PCP and psych are both here. Both are awesome. This is the first place where I've felt like they genuinely care about me as a patient. Front desk is very professional and friendly. My PCP is actively advocating for me and finally helping me get answers after seeing 5 other doctors that brushed me off. My psychiatrist listens and works with me on finding the right meds. Thank you for the work you all do. I appreciate everyone very much!

We love the people we work with very professional.

Dr. Ghori has no business being in healthcare as she has no interest in treating people. My daughter has been a patient at Bowen for four years and not only has her mental health not improved, but it's gotten worse and Dr. Ghori has definitely contributed to that. She asks questions solely for the purpose of hearing her own predetermined answers and if you express your own feelings that aren't what she wants to hear, she cuts you off, and talks over you. This is appalling behavior for a mental health professional. She will say out loud that she does not believe medication is the answer to promoting positive mental health, then turn around and prescribe a 14-year-old child Lexapro, Wellbutrin, and BuSpar to take simultaneously, more or less putting the child into a disassociated, tripped out state of mind. When she finally decided her patient was worth listening to, and realized this was making matters worse, instead of a slow taper or gentle adjustment, she ripped these meds away and replaced them with Zoloft. I'm no medical professional, but even I know that a patient has more success and fewer concerns using a taper method when stopping mind altering substances. For someone who claims meds are not the answer, I have not once heard her suggest other tools such as diet or exercise to help cope with the stressors of life. Dr. Ghori, as a mental health professional, should know how important routine is to someone with mental health struggles but this is also not a concern to her. She is perfectly comfortable only keeping "office hours" during the school day, causing great disruption to her patient's routines. Further, it is beneath her to actually come into the office and her appointments consist only of five minute video chats. One would think that would make keeping the appointment easier, since there is no commute time and the appointments are so brief, but that is not the case. Patients are kept waiting, at times over an hour, for their five minutes with her neglectful care. At my daughter's final appointment with this woman who should never be allowed to treat patients, I was asked if I had questions regarding my daughter's care and after four years of things just getting worse, I finally spoke up and suggested that With healthcare deductibles being as high as they are, at some point I'm going to need to see some positive changes, instead of this continued decline, because I am not a rich woman and I have spent thousands and thousands of dollars trying to help my child, when only the opposite has happened. Instead of receiving that statement with empathy and understanding, Dr. Ghori said that my daughter now needed to be institutionalized because she was out of ideas, and kept pushing this suggestion to the point where it was clear that if I did not follow through with this, and the less than one percent chance that something did happen to my daughter actually happened, there would be legal consequences for myself, So what choice did I have? My kid is now institutionalized for 3 to 7 days for evaluation. Please understand this is after no incidents, absolutely zero action at all by my daughter to harm herself or others or anything of that nature. This is because I had the audacity to contradict Dr. Ghori And call her out on her failure as a doctor. It's also worth mentioning that despite my insurance being in the Parkview network, the doctor repeatedly attempted to push us towards Maple Heights, a mental health facility that is outside of our network. It was very curious to me that she would do this and I chose to sit there nearly another hour after our appointment with the doctor ended, having the techs present for the appt research which healthcare facilities our insurance would accept, and choosing any but the one that doctor suggested, not out of spite, but because I don't want this woman anywhere near my child again. It did cause wonder though, that perhaps she has some kind of affiliation or referral payment system set up with Maple Heights, and that's why she was pushing so hard for us to go there.

Was 5 minutes late for appointment reschedule show up on the schedule date they told me I didn't reschedule but I did with the same person that told me I didn't then he ask if I brought the card with the appointment ....ummm noo wth...... but I just found the card and would be making a complaint on Monday.

So far in my experience everything has been fantastic. The entire vibe is great and safe, the front desk staff are angels, and both my psychiatrist (Leah Sands) and therapist (Amber Gibson) have been very respectful, intelligent, and very good listeners. I can't wait to continue my healing journey.

Man we with mental illness is just a check for them . My visits are only 5-7 minutes from when the Dr comes in. They don't listen to you tlat all due to having so many people to see. This was my 4 th Dr since being with them and I'm moving to a different provider that is a private Dr . I've always had good Drs with a private practice.

I have been a patient at Bowen for almost 4 years. In those four years I have been seeing Michelle Para and Shannon Walter-Harvey. Both are true assets to the company. From the receptionist, to the medical assistants/nurses to the providers I have always received compassionate care. I’ll admit it hasn’t been perfect, some wait times go over but they are always there. I have never felt judged or let down while going to Bowen. They have helped me during some of my most unlovable times and saw me through my sobriety and for that I thank you! Mental health is a difficult beast to deal with and takes time and I feel people don’t always realize that. If you are looking for quality and compassion this is an excellent resource. Thank you for all you do!